Click here to submit your Warranty Claim Form
HOW TO SUBMIT THE WARRANTY CLAIM FORM.
When submitting claims through the warranty form, it is imperative to include the following details:
- Customer Information (End User)
- Proof of Purchase, including Place and Date of Purchase (Receipt/Invoice)
- Original Purchase Order Number
- Video/Photos documenting the Warranty Issue
- Image of Batch Number - Located on the packaging or a small label on the item.
Our standard after-sales service protocol requires customers to provide photographs of the outer packaging, encompassing the batch label affixed to the packaging, and comprehensive photographs or videos illustrating the problematic areas.
It is important to note that failing to include the batch number in your documentation may result in delays in processing your request.
The inclusion of these specific details plays a vital role in ensuring the highest level of service quality. Failure to provide any of these particulars may lead to delays in processing your warranty claims.
This warranty form should be completed and submitted when a product has failed to function as intended.
Prior to submitting your claim, we kindly ask that you carefully review our Warranty Returns and Refund Policy provided below.
In the event that a warranty claim is filed, and our authorised service agent visits the location, conducts an inspection, and determines that the issue arose from incorrect or faulty installation, misuse of the product, or if the conditions specified in our policy render the claim void, or if the warranty period has elapsed, Otti Bathware reserves the right to impose a service fee.
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Warranty Guide
Otti Bathware offers warranty terms that extend the basic requirements. Different product types have different warranty periods and conditions. This guide is for the products used in domestic residential building. For commercial warranty terms contact your sales representative
| PRODUCTS | DOMESTIC WARRANTY Product Replacement | COMMERCIAL WARRANTY Product Replacement |
| Vanities | 10 years | 12 Months |
| Tall Boys | 7 years | 12 Months |
| Stone Tops | 7 years | 12 Months |
| Ceramic Tops | 5 years | 12 Months |
| Basins | 5 years | 12 Months |
| Ceramic Sinks | 7 years | 12 Months |
| Attica Baths | 10 years | 12 Months |
| Framed Mirrors | 12 Months | 12 Months |
| LED Mirrors | 12 Months | 30 days |
| Shaving Cabinets | 12 Months | 30 days |
All products Parts and labour - 12 Months
This warranty only applies to defects that have arisen solely from faulty materials or workmanship
in the Products. Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
A replacement or refund will be offered for any major failure, upon inspection by an authorised representative
where a product is found to be defective in construction, material or assembly. Goods may be repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty does not apply to other defects which may have arisen as a result of, without limitation,
the following:
- Accidental damage, abnormal stress or strain, harsh or adverse weather conditions, abuse, misuse, mistreatment, including excessive water pressure, temperature, or neglect of any of the products.
- Alterations and repairs of the Products other than by an accredited and licensed service agent or technician
are not covered.
CONDITIONS
1. Items must be installed by a licensed tradesperson.
2. Failure is due to a fault in the manufacture of the product.
3. Proof of purchase is provided.
4. The installation of the product is in accordance with the instructions provided.
EXCLUSIONS
To the fullest extent permitted by law, the manufacturer excludes all liability for damage or injury to any person,
damage to any property and any indirect consequential or other loss or damage. Manufacturer will not be liable for the cost of installation or removal of any unit and the warranty will be VOIDED if damage occurred during or after INSTALLATION or a damaged or incorrect unit has
been installed. Door and drawer adjustment; Unsuitable or improper use; Incorrect installation or installation not in accordance with the instructions provided; Installation or part installation by the purchaser or any person other than a LICENSED tradesperson; Normal wear and tear; Inadequate or complete lack of maintenance; water damage; chemical, electrochemical or electrical influences; excessive heat damage or Harsh detergents or abrasive cleaners used on product finishes, are NOT considered a warranty issue.
Any claim of faulty or damaged products must be reported within 48 hours of deliveries made by Otti Australia to stores, sites or items collected from the Inspire Bathware warehouse.
Please note that installation of any product is regarded as acceptance of that product, and therefore, no claims for faulty or damaged goods can be made after installation. Claims after this period will not be considered.
SERVICE CALL OUT FEES & CHARGES
In the event of a call out for issues covered under the manufacturer warranty, no call out fees will apply.
If Otti Australia is called out and the cause of the issue falls within the warranty
exclusions or the installation instructions have
not been adhered to, the following charges will apply:
- Call out fee: $200.00 initial cost, first 15 minutes included.
- Service time onsite: $30/ billed in 15 minute increments.
- Call out times: Business hours 9am - 5pm.
Note: Response time will depend on technician availability.
PRODUCT CARE AND MAINTANCE
Acrylic baths
Cleaning your bath
1. To preserve the polished surface, after use, clean with a soft cloth and warm soapy water to
wash away any body oils or soap residue that forms a ring tide mark.
Always add oils into a bath full of water. Never pour them into an empty bath.
2. As a weekly cleaner we recommend warm, soapy water.
Do not use powders, pastes, cream cleaners, thinners, window cleaning sprays or dry cleaning liquid, etc.
3. Stubborn marks or fine scratches may be polished out with Brasso.
4. With colour dyes in essentials oils and hair colours, first test that the colour won’t stain your bath.
If it does, use Brasso to remove it.
Solid Surface Basins
Everydaycare cleaning of Otti Australia Solid Surface products, to remove dirt and grime
that may build up on the surface, can be removed with a simple wipe using a damp soapy sponge or cloth,
followed by a rinse.
Do not use harsh chemical products such as acetone or strong acids which will stain the surface of the
product and should not be used. Never pour essential oils directly into an empty bath or basin, always add to
the water.
To remove stains always start with the cleaning method recommended under ‘Everyday Care’ first. If the
stain is still visible, clean using a damp sponge or cloth and a mild abrasive cream or paste cleanser (e.g.
Jif® or Gumption®) using a light, wide, circular motion. Then rinse. Lightly wipe the surface using
a wide circular motion. Take care to rinse the surface thoroughly. This cleaning method should remove most stains.
Vanities, Tall Boy and Shaving Cabinets
Everydaycare cleaning of Otti Australia cabinets products, to remove dust or dirt that may build up on the surface, can be removed with a simple wipe using a damp soapy sponge or cloth.
LED Mirrors and Mirrors
Everydaycare cleaning of Otti Australia mirror products, to remove dust or dirt that may build up on the surface, can be removed with a simple wipe using a slightly damp sponge or cloth. Ensure water does not get into any electrical points.
www.ottiaustralia.com.au 02 9772 1306
